As business functions become more numerous, more complicated, and more expansive (both geographically and technologically), the great challenge we face is in finding ways to enable groups of people to work together efficiently and effectively. Collaboration technology encompasses a broad range of tools designed to address that challenge. These tools include instant messaging, social networking, audio conferencing, VoIP, and a growing number of new technologies.
In larger organizations – where employee workstations are frequently located away from headquarters – enterprise collaboration strategies can enable employees to interact with one another and with customers and suppliers in a rapid and dynamic manner. Not surprisingly, the overwhelming majority of CEOs have identified collaboration as a critical organizational tool to facilitate future innovation.